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FAQ2019-07-09T07:44:33+00:00
Do you do commission work?2021-06-28T19:35:23+00:00

Absolutely. Please email or call me to start that conversation.

Can I put my ceramics in the dishwasher/microwave/oven?2021-06-28T19:21:42+00:00

Great question! The following rules apply to most of my pottery, however on occasion I’ll use a special glaze that might make one of these change. Those pieces will always come with specific instructions.
Dishwasher: YES. I make my pottery for people to use it and use it regularly, so yes, everything I make can be put in the dishwasher.
Microwave: MAYBE. Most pieces can be used in the microwave, unless you were informed otherwise or it has metallic glaze. WARNING: Always use caution when using ceramic ware (of any kind or brand) in the microwave for long periods of time, or with little food/drink on/in them. Uneven heating for extended lengths of time will cause them to explode. Warming up your coffee is fine, a quick reheat on your dinner is ok, but 7 minutes to bake a single potato in the microwave on a ceramic plate is a no-g0.
Conventional Oven: YES, BUT… Bakeware is fine to use in the oven, and it’s ok to reheat a plate of food that way too. Just be sure to put them in while the oven is cold and allow the piece to warm up with the oven to avoid thermal shock (explosions). Never place a cold ceramic piece into a hot oven.
Stovetop/Range: NEVER. Just don’t.

Can I come visit your studio?2020-08-06T15:05:29+00:00

Of course! However, there are some things you should know:

  • My studio is located just outside my home on private property. For this reason, I ask that you not show up unannounced. Simply send an email or text (contact info here) and let me know you’d like to come visit. Also, I am a one-woman-show… Needless to say, I may need to be out of the studio during business hoursĀ  from time to time.
  • Studio hours are listed below, in the footer of this website, as well as here on the Contact page. I have a life outside the studio and humans that depend on me to be available, so please don’t expect me to be around outside studio hours.
What does “made-to-order” mean?2020-08-06T14:58:32+00:00

When you see it within an item description on this site, the term “made-to-order” refers to the fact that your item will be created after you order it, often on a custom basis. I don’t have a ton of space to keep ready-made inventory, so most listings will mention that this is a made-to-order situation. Yes, it means a longer lead time than usual, but you are getting a handmade piece created with you in mind.

What does “pre-order” mean?2020-08-06T14:56:45+00:00

When you see it within an item description on this site, the term “pre-order” refers to the fact that you are purchasing an item that hasn’t been created yet. I don’t have a ton of space for inventory, so often the listings will mention that this is a pre-order situation. Yes, it means a longer lead time than usual, but you are getting a handmade piece created with you in mind.

What do you do with the information I give you in your forms and when I make a purchase?2020-05-11T20:58:13+00:00

Those who gather and sell people’s private information annoy me, so you can rest assured I will never do that to you. When you sign up for my mailing list, that information stays between me and you. When you fill out my contact form to ask a question, the same applies. When you put in your personal data or payment information to purchase my art, that information is stored securely for the purposes for which it was given, and will never be shared or sold. My website security certificate is in tact, and I use secure payment processing so that I don’t even see the credit card information. For more about our privacy policy, please read this page.

Who are you anyway?2020-05-11T20:54:46+00:00

Hi! I’m Lindsey. I’m a potter, painter, designer, mom, wife, general mess maker… the list goes on. You can find out more about me here.

I live close to your studio… can I just pick up my purchase?2023-08-30T02:21:07+00:00

Absolutely. Please choose “local pickup” at checkout for shipping. I’ll contact you after purchase to arrange for pick-up.

Why does it take so long to ship my item(s)?2020-05-11T19:42:50+00:00

It’s so exciting – you’ve clicked the purchase button and now you’re ready to have your ceramics. After I do my own happy dance, I will do everything I can to expedite the process of getting your art to you, however, there are a few things to consider:

  • Most of our goods (especially ceramics, prints and reproductions) are made-to-order. I don’t have a warehouse, and I don’t usually keep a ton of inventory on hand, so most of the time your order will be made once you’ve purchased it. An estimate of processing/creating time will be given on each item page.
  • For custom work/commissions: You’re getting in on the ground level – the planning, sketching, dreaming level. The process of good art takes time, and believe me, I’m just as excited as you are. I will give clear timelines before we begin for each custom/commission piece, and regular updates as the progress ensues.
  • Please note: Once your purchase has shipped, the timing leaves my control. Our shipping companies do a great job, but things can happen that can cause delays once it’s on its way to you. There is nothing I can do while an item is in transit. Be sure that you’ve ordered with plenty of time for transit messes if you need a purchase delivered by a certain date (I’m looking at you holiday shoppers).
So who actually owns the art?2020-05-11T19:29:55+00:00

Thanks for asking… this is an important one. Most of the information below pertains to fine art purchases (paintings, prints, etc.), however some of it does apply to my ceramic products. Under the law, I (as the artist):

  • retain all rights to all visual art I create: original paintings, drawings, and ceramics, sold and/or commissioned paintings, drawings, and ceramics, as well as any and all rights to images of these items.
  • retain the right to make reproductions (prints) of any of my artwork both for sale or display (this includes commissions).
  • MUST be given credit if my artwork is reproduced and/or shown in the media (magazines, tv, internet, etc.)
    • Yes, this means social media too.
    • Yes, this means if you post a picture of your cute kiddos on Facebook, and my art is in the background, you must give credit on the posting.

You, as the buyer:

  • may not reproduce the artwork without my written permission.
  • may not alter, distort, or destroy the artwork.
  • retain the right to display the artwork in your home or business.
  • have the ability to purchase either full or partial rights to the artwork you’ve purchased. This can include purchasing my right to reproduce the art (so that I can’t make prints or products bearing the image).
    • Full and partial rights of artwork are purchased separately from the artwork, and are not included in the original purchase price.
    • If you’re interested in purchasing the rights to your piece, just let me know.
Do you have customer service?2020-05-11T18:59:38+00:00

Of course! I’m fairly friendly and would be happy to help you with any questions before your purchase. Just call or email and I’ll get back to you as soon as I can.

Do you ship overseas and to P.O. boxes?2020-05-11T18:44:04+00:00

Yes and no – Oversesas, yes.
P.O. Boxes – no. If that’s all that’s available to you, we can ship to an authorized receiving center on your behalf.

What’s your return policy?2020-05-11T18:43:18+00:00

Custom and commission work is not eligible for return or exchange, however updates or edits may be possible. Broken items may be eligible for return or exchange in case of damage during shipping only, when claimed within 5 days of receipt. Contact me for details.

I love this other artist’s work… will you recreate it for me?2020-05-11T18:40:41+00:00

Respectfully, no. Do the right thing, and show them you love their work by purchasing directly from them.

Will you make me something in a different style?2020-05-11T18:38:57+00:00
Will you paint my wall/canvas/board/etc.?2020-05-11T18:36:43+00:00

Most likely!

Do you do commissions?2020-05-11T18:24:51+00:00

Absolutely. I love working with my people to create great art. You can use the form over on the Contact page to inquire about working with me, or shoot me an email: hello@lindseylavalle.com.

Have a different question? Use the form below to ask away!

Please do not use this form for any kind of solicitation.

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